Política de privacidad

Este documento se publica actualmente en inglés. En caso de discrepancia, prevalece la versión inglesa.

1. Controller and contact

The data controller for the purposes of PIPL (PRC), EU GDPR 2016/679, and CCPA is TIANROU (添柔). Contact our Data Protection Officer (DPO) at [email protected]. EU representative details will be published here once an appointment is made; until then please write to [email protected].

2. Categories of personal data we collect

We collect only information that you voluntarily provide when using our Platform:

• Account & preferences: language, region, currency — stored locally in your browser cookies / localStorage.
• RFQ and contact forms: name, company, job title, email address, phone, country, order details, description of your request.
• Customer documents: regulatory certificates, import customs IDs, distributor agreements, project drawings and BOM (if provided).
• Anonymous analytics (optional): Google Analytics / Plausible anonymized page-view counters. You can opt out via the cookie banner.

3. Legal basis and purposes of processing

We process your personal data solely: (a) to perform a contract you requested (e.g. issue a quotation, arrange shipping); (b) for our legitimate interests (e.g. prevent abuse, improve documentation); or (c) based on your explicit consent (e.g. newsletter subscriptions).

4. Retention

RFQ data: retained for 7 years from last interaction. ERP records required by tax/export law: 10 years per PRC & international accounting standards. You may request erasure at any time subject to overriding legal obligations.

5. International transfers

When you request DDU / DDP shipments outside mainland China, the minimum information (name, address, phone, company, customs ID) is sent to our contract logistics partners in the destination country under Standard Contractual Clauses / Article 38 mechanisms. See "Data Processing & Cross-Border Transfer Notice" tab.

6. Your rights

• Right to access, rectification, and erasure (right to be forgotten).
• Right to withdraw consent at any time (without affecting lawfulness of prior processing based on consent).
• Right to data portability (we deliver a JSON export of your submissions within 10 business days).
• Right to lodge a complaint with your supervisory authority (EU: state Data Protection Authority; CN: CAC 网信办).

7. PIPL Representative and Data Protection Officer

PIPL Officer: [email protected] · DPO: [email protected]. We respond to any PIPL/GDPR/CCPA request within 15 business days.

8. Children

Our Platform is not directed to children under 16. If we learn we collected information from a child under 16, we delete it immediately.